Managing Stakeholders

How to have challenging conversations built on a partnership of respect and trust with parents, teachers and students

Working with students

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Do good grades matter?

The education system is fixated on grades – but university counsellors need to demonstrate that good grades aren’t all that’s needed to succeed in life

Working with colleagues and SLT

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Call my agent: how to work constructively with education agents

Many university counsellors wince at the mention of agents – but their knowledge and contacts can complement our own role

Working with parents and families

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Are parents demanding a well-known university? Here's what to tell them

Families often look for a strong brand name and high place in university rankings when selecting a university – even if that's not what their child needs

Collaborating with universities

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How to plan student visits to university campuses

With nearly 30,000 universities around the world, it can be difficult for students to know which ones to apply to – which is why visiting some of them can be helpful

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